Rail Europe

We purchased a ticket to travel from Vienna to Budapest (Order Reference RE-422JQQ). Our train was cancelled.

We have reached out to Rail Europe numerous times. Each response did not address the problem.

They keep saying we have to purchase seats on the new train, but they are not refunding us for the seats already purchased. Rail Europe cannot be trusted.

Dear RailEurope,

I am writing to express my concern regarding a recent train ticket purchase. I booked a train ticket on the 7th of November, 2024 for a trip from Vienna HBF, departing at 10:39, to Prague HL.N, arriving at 14:39 on the 24th of December, 2024. I have already completed the payment for the ticket, booking two tickets in business class.

However, I have not received any confirmation email or ticket. Additionally, I am unable to find the payment receipt or the ticket. Attached are the train ticket image and the bank statement for your reference.

I would be grateful if you could look into this matter and provide me with the following:

- A copy of my train ticket.

- A copy of the payment receipt.

Please let me know if you require any additional information from my end.

Thank you for your prompt attention to this matter.

Hi there,

I have two tickets from Paris to Amsterdam leaving on 24th August and returning on 27th August. Both tickets are standard and it says on them that I can cancel with fare application. I have tried so many times to cancel through the website but I can't get it. And the online support did not help me.

I would like an answer from RAIL EUROPE, as soon as possible.

I had a booking RE-6HGCD6

The 3 legs were all on DB trains

I now have an impossible to understan email from DB ( in german ) which I think means the booking is no longer valid.

I need to speak to someone IN PERSON to sort out this mess and move forward

Please help me

Hi,

My booking reference number is RE-S1BPAV and my journey is on 18th June 2024 from Praha-Smichov

to München Hbf and München Hbf Gl.27-36 Zürich HB.

However, I received an email from DB Reisebegleitung that there is a change in the timetable and the journey is not possible.

Hence, please support me on how I should go about resolving this issue?

Regards,

Nitin

Could talk with the customer, this is terrible customer service when you dont find answer for your issue at the web site and is not able to contact the company. TERRIBLE CUSTOMER SERVICE

Good morning,

I have to travel from London to Stuttgart, Germany with my two small domestic cats for work. Am I able to book my ticket online, or do I need to call and book my tickets with an operator? If so, what number do I call?

Please let me know what's the process to request refund for the second part of our trip Salzburg- Munich.

The trip on May 11th at 17.05 from Salzburg to Munich BRB #79038 didn't operate. According to train station announcements due to constructions all trains cancelled, and no other option was offered. We forced to return to Munich on our own extra cost.

Please let me know how we can proceed with the refund of the 39.

Thank you,

Eirini Synagridou

I need to speak to a representative to help with my issue booking reservations. It has proved to be impossible. And when they suggest a "live chat," they want a passcode in numbers - mine is letters.

I want to talk to a live voice regarding booking travels to my European excursion. I plan on traveling to Spain. During my visit, I am interested in exploring other countries in .

17:41.12 sekundi

948129 autorizacija

lease, I was charged for the ticket in the amount of 52, I did not receive it by e-mail. it said there was a problem with the card

what to do? 20.03 I'm traveling!!

I called my bank and its payed by you

Please send me ticket or return money

We booked a rail trip from London to Turin, changing at Paris. The Paris to Turin leg was cancelled last week. Rail Europe reluctant to refund cancelled leg and won't allow the redundant London to Paris leg to be rescheduled next year or any time despite Eurostar ( who are the carrier) permitting this.

Customer service is slow and unhelpful despite the urgency.

Please, Rail Europe, fix the bug in your website that is preventing me from making an urgent ticket exchange. Your "shiny new website" (in your website's words) requires that everyone change their passwords before entering the site.

I have tried to do this roughly 20 times over the past two weeks, on different computers and devices, and each time I change and confirm my new password, the screen says "Last name cannot be left blank". But THERE IS NO FIELD FOR ENTERING A LAST NAME. This is blocking me from making an urgent exchange for my fast-approaching travels. PLEASE FIX THIS BUG AS SOON AS POSSIBLE.

It is incredibly frustrating that there is no longer a phone number or email for contacting you, and it's deplorable customer service for a company to be completely unreachable.

I have used Rail Europe every summer for 15 years, and have even written positive reviews for you in the past. I'm ready to switch to another company in the future if you can't at least get your website to work properly.

The company has a strike and even though you pay for service you don't receive, they don't automatically refund you tickets. No way to call them and their website also does not work to complain or ask for refund. They take your money, don't provide service, and It's impossible to currently contact them.

Non-existent customer services mean that i won't be getting my money back on a train which won't be running!