I bought a ticket over the phone.They emailed e-tickets to me.
When I got to the train station, I found out that I did not have a ticket at all. The woman at the ticket counter chuckled, as she had never seen such a thing. None of the information on the e-ticket pulled up any reservation. I ended up buying an actual ticket minutes before my train departed.
I then went to RailEurope's website to try to cancel the 'ticket' and get a refund, however the information they gave me wouldn't even register on their own website! After much wrangling with them via multiple emails, they refunded the ticket price. After more wrangling, they refunded some of the other 'fees', but they still refuse to refund the 'processing fee' and 'call center fee'.
These people actually expect me to pay for the privilege of sitting on hold and talking to someone who didn't book me on a train!I've initiated a dispute with my credit card company over the remaining fees.
Review about: Train Tickets.